Fine Print « Capital Hill Hotel & Suites – Ottawa Hotels, Downtown Ottawa Hotel
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Fine Print

Some things worth noting …

Check In / Check Out

Check In time is 3:00pm. Check Out time is 12:00pm.

For guests wishing an earlier arrival or later departure, please contact our Front Desk.

We will make every effort to accommodate your request.  All guests must have a valid credit card in their name to present upon check in and must be over 18.

Please note:  Pre-paid credit cards are not recognized by the hotel as a valid credit card.

Cancellation Policy

Guaranteed rooms must be cancelled by 6pm the day of arrival or the first night’s room rate and taxes will be charged to the credit card provided.

Pets

We are a pet friendly hotel.

A one-time additional $20 fee plus applicable taxes will be billed for the duration of your stay.

Non-Smoking Policy

As of February 2009 the Capital Hill Hotel & Suites became a non-smoking hotel. We appreciate guests respecting our clean air policy.

If a room has been smoked in, it must be returned to it’s original smoke-free state. To do this, the guest room will be put out of order for a minimum of one day where we will ozonate the room, steam clean carpets and furnishings, dry clean window coverings and repair any other damage that may have occurred. Therefore, a housekeeping charge, starting at $200 applies.

Noise Policy

In order to ensure a pleasant stay for all of our guests, we do not permit parties or excessive noise on guest room floors.

Lost & Found

Please contact housekeeper@capitalhill.com or 1-800-463-7705 / 613-235-1413 ext. 195.

Accessibility Policy

Capital Hill Hotel & Suites Accessibility Policy